Holiday Inn Express & Suites White Haven - Poconos, an IHG hotel
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The breakfast was good with a few options. The stuff was really great. They were kind,helpful and attentive. The room was clean,spacious and nice. The pool area was clean and quiet. It also has a hot tub.
Fantasia
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We arrived late. We had a long drive and just wanted to relax. The neighbors next to us were nothing other than disrespectful and loud well into quiet hours. The staff handled it very well even when our neighbors yelled at them. They also upgraded us to a suite for the inconvenience. I was very appreciative considering at that point it was close to midnight and my husband's birthday. I appreciate the way they treated us!
Sara
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First time family ski trip with the kids, so we needed a family friendly property. The HIExp was super welcoming from the moment we stepped in. the lobby and lounge area was clean and bright and welcoming. Families hung out here during dinner time and it just had such a cozy vibe. Rooms were clean and temperature appropriate. We were on the 33rd floor with a window faceing the road. Car noises are our white noise, but be aware if you’re looking for a bit more silence. Staff here are so nice and helpful, not just for us, but for all who stopped by. Late afternoon we were greeting by a hot cocoa and cookie station. Oh those cookies!!! Maybe we were just hungry and tired, but they were good choco chip cookies. Oh, and if you and family need anything, it doesn’t hurt to simply ask. Can’t guarantee you’ll get it, but the staff is more than willing to try and accommodate reasonable requests. Sorry for lengthy post, wanted to highlight the good stuff!
Margaret
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The staff was super friendly and helpful. The facilities were clean and well organized.
Denise
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Lory customer service was excellent service, but when I leave the place the second customer service person make a mistake cover two times for my stay. I need somebody correct this issue please, because a month ago I have the same problem and still my money is not ready in my credit card
Felix
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The woman I interacted with at the front desk was very kind and lovely to talk to. Also she was very knowledgeable about the area right down to the mileage :-) The room gave me more space than I knew what to do with. It was much larger than I expected. The fitness center and pool was a bonus. But my favorite was the on demand pancake machine for breakfast- I've always preferred them to waffles so this was a pleasant surprise. I may stay again after a couple days of backpacking.
Laecat
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The front desk people when we checked in and throughout the night we're awesome. The first impression is the lasting impression and they were awesome. Very helpful and great customer service and great attitude.
Francis
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Easy to access, really nice check in. Everything was so clean!! The bed was super comfy and the room was large! Breakfast offered a lot of options and was freshly made. Loved the cinnamon rolls. They even went the extra mile to let me know that the elevator was acting up, something important to know. Anthony was very kind, I just wish I got the names of the other 2 staff who were also great.
Beth
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Comfortable
Johanna
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The staff was fantastic. I understand that the hotel is short-staffed (as are so many businesses these days) and they did a great job. They were friendly and professional. I also really liked the room. I had been thinking of adding a second night and as soon as I saw my room I decided to do exactly that,
Ann
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