Holiday Inn Express & Suites White Haven - Poconos, an IHG hotel

Decent breakfast both days, always hot water for tea which is great. The smell of the cinnamon rolls was very alluring in the morning. Hot tub was warm and clean and the staff were all just lovely and accommodating. The one time we tried to get tea at like 9pm, we didn't even have to ask when we realized the dispenser was empty, the front desk person was just suddenly there and refilling it. They were excellent hosts, for everything that was in their power to control.

We arrived late. We had a long drive and just wanted to relax. The neighbors next to us were nothing other than disrespectful and loud well into quiet hours. The staff handled it very well even when our neighbors yelled at them. They also upgraded us to a suite for the inconvenience. I was very appreciative considering at that point it was close to midnight and my husband's birthday. I appreciate the way they treated us!

First time family ski trip with the kids, so we needed a family friendly property. The HIExp was super welcoming from the moment we stepped in. the lobby and lounge area was clean and bright and welcoming. Families hung out here during dinner time and it just had such a cozy vibe. Rooms were clean and temperature appropriate. We were on the 33rd floor with a window faceing the road. Car noises are our white noise, but be aware if you’re looking for a bit more silence. Staff here are so nice and helpful, not just for us, but for all who stopped by. Late afternoon we were greeting by a hot cocoa and cookie station. Oh those cookies!!! Maybe we were just hungry and tired, but they were good choco chip cookies. Oh, and if you and family need anything, it doesn’t hurt to simply ask. Can’t guarantee you’ll get it, but the staff is more than willing to try and accommodate reasonable requests. Sorry for lengthy post, wanted to highlight the good stuff!

Clean and quiet, even on a busy weekend

The room was pretty clean. The bed was comfortable and clean. Excellent breakfast in the morning. Delicious warm cinnamon rolls.